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Cancellation policy

Courtesy translation – the German version is binding. Widerrufsbelehrung (Deutsch)

The easiest way to withdraw is online – one short form, done.

Withdraw from contract

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Tiberio Rüchel, Kastanienstr. 33, 15345 Altlandsberg, telephone: 0176 55147528, e-mail: diemilchgebendekuh@outlook.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at https://diemilchgebendekuh.de/en/widerrufen/. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay, with information on the content of the withdrawal and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

— End of cancellation policy —

Early expiry of the right of withdrawal

Your right of withdrawal expires for a contract for the supply of digital content which is not supplied on a tangible medium if we have begun performance of the contract after you have expressly consented to us beginning performance before the end of the withdrawal period, you have acknowledged that you thereby lose your right of withdrawal once performance has begun, and we have provided you with a confirmation in accordance with § 312f BGB. For Plus and Plus 18+, performance begins when your access is activated (with PayPal immediately after payment, with bank transfer after the payment has been received).

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To Tiberio Rüchel, Kastanienstr. 33, 15345 Altlandsberg, e-mail: diemilchgebendekuh@outlook.com:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)/for the supply of the following digital content (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.