Terms of sale

1. Who sells

The seller and your contracting party is me: Tiberio Rüchel, Kastanienstr. 33, 15345 Altlandsberg. You can reach me by e-mail at diemilchgebendekuh@outlook.com and by telephone on 0176 55147528. These terms apply to all orders in the shop on this website. The language of the contract is German.

2. How I sell

Every item states how I sell it: as a private sale from my own belongings, as a dealer, or as a digital item. The wording for it is shown on the item page, at the checkout and in your purchase confirmation. It is part of these terms.

3. Conclusion of the contract

The items in the shop are not yet a binding offer. By placing your order you make a binding offer. The purchase is concluded when I confirm the order – for bank transfer, with the email containing the payment details; for PayPal, with the confirmation email after your payment.

At the checkout you see all details once more before you click “Buy now” and can correct them. Your order is stored. You receive it with the purchase confirmation by e-mail and can view it at any time via the link in that e-mail or in your account.

4. Prices

All prices are final prices in euros. No VAT is charged in accordance with Section 19 of the German VAT Act (UStG). Shipping costs are added. They are shown in the basket and at the checkout before you buy.

5. Payment

You pay in advance: by bank transfer or, where offered at the checkout, with PayPal.

For bank transfer you receive the bank details with the purchase confirmation. The items are reserved for you for 5 days. If the full amount does not arrive within that time, I withdraw from the sale: the order expires and the items are available again.

With PayPal the order waits 20 minutes for your payment. Without payment it expires and no purchase is concluded.

6. Shipping and delivery time

I deliver within Germany. The delivery time is stated on the item and at the checkout. It starts as soon as I have received the full amount. Where possible I send several items together. Digital items are not shipped (section 11).

7. Delivery abroad

I deliver to other countries on request only: you send me your basket and your address, and I tell you the postage. The request is not binding for you. Your order only becomes binding when, after my offer, you choose the payment method and click “Buy now”; section 3 then applies. For deliveries to countries outside the EU, customs duties and import charges of your country may be added. You bear these.

8. Private sales

What is marked “Private sale” I sell as a private individual from my own belongings. The wording “Private sale” shown on the item, at the checkout and in the purchase confirmation applies: no warranty (with the exceptions stated there), no right of withdrawal, no returns, no invoice.

9. Warranty for items I sell as a dealer

For items I sell as a dealer and for digital items, the statutory rights in case of defects apply. For used items the warranty period is shortened to one year where the item says so. This does not apply to damages arising from injury to life, body or health, nor in cases of intent or gross negligence.

10. Withdrawal

If you, as a consumer, buy an item that I sell as a dealer, you have a statutory right of withdrawal. The details are set out in the cancellation policy for goods: https://diemilchgebendekuh.de/en/shop/widerruf/

There is no right of withdrawal for items made to your specifications. For sealed items which are not suitable for return for reasons of health protection or hygiene, it no longer applies once the seal has been removed after delivery. There is no right of withdrawal for private sales.

11. Digital items

You receive digital items after payment by e-mail and on your order page – immediately or, where the item says so, by arrangement. With your express consent, delivery takes place before the withdrawal period ends; your right of withdrawal expires once delivery begins. The details are set out in the cancellation policy for digital content: https://diemilchgebendekuh.de/en/widerrufsbelehrung/

You can retrieve each purchased file 5 times via your personal link; the link is valid for 30 days. If it has expired or been used up, I will renew it on request.

12. Dispute resolution

I am neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.